Simple pricing, unbeatable value
Free includes:
- Collect unlimited feedback Capture unlimited feedback with Userback's widget or browser extension. Popular
- 2 feedback projects Collect and manage feedback in up to 2 different projects.
- 7-day feedback availability Access feedback in your account for up to 7 days.
- Maximum 2 seats Free Plan supports up to 2 users. Upgrade anytime for more seats.
- All core features All core features to help you collect and manage feedback. Refer to the table below.
Team
For growing teams managing feedback more effectively.
$ 7
per seat / monthbilled annually
$9 billed monthly
Everything in Free, plus:
- Unlimited feedback availability Access feedback in your account without time limits.
- Optional feature portal Available as a paid add-on, the Feature Portal lets users view, vote, and comment on feature requests in one centralized place. Add-on
- Project management integrations Connect with popular tools, including 2-way sync with Jira and ClickUp.
- Zapier automation Connect Userback to thousands of apps with no-code automation.
- Customizable feedback widgets Tailor the feedback widget to match your brand and needs.
- Feedback management tools Streamline feedback with an intuitive inbox, smart filters, automated notifications, and custom workflows.
Most Popular
billed annually Get started free
Business
For scaling teams needing more advanced tools.
$ 15
per seat / monthbilled annually
$19 billed monthly
Everything in Team, plus:
- 25 feedback projects Collect and manage feedback in up to 25 different projects.
- AI Assist Access AI powered features to measure feedback sentiment, enhance task management, and auto-categorize feedback type. New
- Feedback automation tools Save time with powerful automation settings like auto-assign and auto-replies.
- Reply templates Create and re-use templates of feedback responses for faster communication.
- Developer tools Capture console logs, network requests, and custom data with every feedback for faster bug diagnosis.
- Capture session replays All user feedback includes a session replay to help you troubleshoot and resolve issues faster. Popular
- Javascript SDK Advanced widget customization for seamless Userback integration into your application.
- User surveys Collect insights with customizable user surveys.
- Behavioral targeting Display surveys and feedback widgets based on user segments and other triggers.
- Custom branding Customize emails and the feedback viewer with your logo, color and company details.
Business Plus
For enterprise teams requiring extra control and support.
$ 23
per seat / monthbilled annually
$29 billed monthly
Everything in Business, plus:
- Unlimited projects Collect and manage feedback across an unlimited number of projects.
- Mobile SDK Capture real-time user feedback and bug reports from your mobile applications. New
- Advanced privacy controls Mask sensitive information in feedback, screenshots, and session recordings.
- Record all user sessions Capture session replays from every user visit, not just feedback submissions. Contact us for pricing. Custom
- Customer support integrations Integrate seamlessly with Intercom and Zendesk.
- Email Forwarding Forward emails to a unique address and capture them as feedback. New
- REST API access Automate tasks and create custom workflows with Userback's REST API. Popular
- Webhooks Automatically send feedback and metadata to any endpoint in real-time.
- Remove Userback logo Optionally remove the Userback logo from your feedback widgets and surveys.
- Single Sign-On (SSO) Secure single sign-on with SAML authentication for your team. Minimum 25 seats required.
- Premium support Get priority access to our support team for faster resolutions and expert assistance.
Have a large team? Let's do a deal.
Feature Overview Add-on
Feature Portal
Collect, prioritize, and manage feature requests with a customizable Feature Portal. Let users view, vote, and comment on feature requests so you can build with confidence.
- Gather feature requests effortlessly
- Prioritize ideas with user voting
- Share progress via a public roadmap and announcements
Feedback Widget
Add a dedicated feedback button to your site and make it easy for users to give you feedback.
User Surveys
Trigger surveys in your website or app and capture targeted feedback from your users.
Browser Extension
Capture feedback from any web page or web application in seconds with a no-code browser extension.
Feature Portal
Provide a centralized portal where users can view, vote, and comment on feature requests.
Compare all features
Account Usage
Projects Projects are a dedicated space for collecting feedback or surveys from your website or application.
2
2
25
∞
Feedback Availability The number of days for which your collected feedback is available in your account.
7 days
∞
∞
∞
Feedback Collection The monthly amount of feedback and survey responses you can collect in your account. Popular
∞
∞
∞
∞
Reporters Reporters are people who submit feedback via your widgets and surveys.
∞
∞
∞
∞
Collect and Understand
Feedback Widget Capture real-time user feedback and bug reports from your app or website.
Browser Extension Capture feedback instantly from your browser with the <a href="https://userback.io/feature/browser-extension/">Userback Browser Extension</a>.
Visual Feedback Tools Capture highly contextual feedback with annotated screenshots and video recordings.
Feedback Metadata Capture additional context such as browser, system, and location with every feedback.
Widget Customization Access widget settings such as position, style, components and more.
User Identification Enhance feedback with user data from your app to improve targeting and gain insights.
Feature Portal Provide a centralized <a href="https://userback.io/feature/feature-portal/">Feature Portal</a> where users can view, vote, and comment on upcoming features. Add-on
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+Add-on
+Add-on
+Add-on
User Surveys Conduct targeted surveys in-app, on any website, or via shareable links.
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Survey Templates Quickly create widgets and surveys with templates for NPS, CSAT, Product Feedback and more.
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JavaScript SDK Install <a href="https://docs.userback.io/docs/javascript-sdk">Userback</a> with full enhanced control and customization of the widget.
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Session Replay with Feedback All user feedback includes a session replay to help you troubleshoot and resolve issues faster. Popular
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Console Logs and Custom Data Capture console logs and custom data with every feedback submission for faster bug diagnosis.
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Network Requests Capture network requests with feedback to troubleshoot performance issues and enhance debugging.
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Behavioral Targeting Display surveys and feedback widgets based on user segments and other triggers.
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Custom Branding Add your logo and colors to emails and the Feedback Viewer for a branded experience.
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Mobile SDK Capture real-time user feedback and bug reports from your mobile applications. New
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Remove Userback Logo Remove the "Powered by Userback" logo to customize the branding of your feedback collection.
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Advanced Privacy Controls Mask sensitive information in feedback, screenshots, and session recordings.
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Record All User Sessions Capture session replays from every user visit, not just feedback submissions. Contact us for pricing. Custom
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Custom
Manage and Act
Standard Feedback Management Manage feedback on a Kanban board by collaborating, assigning tasks, and resolving issues efficiently.
Feedback Priority Set feedback priority to easily identify and address critical issues first.
Inbox View Manage feedback as conversations in Userback's Inbox for easy tracking and faster responses.
Search and Filter Use search and filter tools to organize and locate specific feedback faster.
Customer Follow-up Reply to feedback and keep customers in the loop with comments and email notifications.
Notification Inbox Stay on top of new feedback and updates across all your projects in a central inbox.
Custom Workflows and Categories Tailor workflows with custom statuses and categorize feedback to your needs.
Real-Time Reports Automatically analyze feedback trends, patterns, and team performance with real-time reports. New
Public Feedback Sharing Allow feedback to be shared and viewed publicly outside of your Userback account.
Reply Templates Respond to customers faster with templated replies to their feedback.
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Feedback Automation Automate feedback assignment, due dates, and more to save time and improve efficiency. Popular
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Export Data Easily export feedback and survey responses for external analysis and sharing.
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Merge Feedback Merge similar feedback together for faster management and better reporting.
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AI Assist Leverage AI to categorize feedback type, sentiment, and more for efficient management. New
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Email Forwarding Forward emails to a unique address and capture them as feedback.
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Activity Logs Maintain a complete history of feedback activity for better transparency and control. Coming soon
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Integrations
Email Notifications Get feedback notifications sent directly to your email inbox.
Messaging Tools Receive instant notifications in Slack or Microsoft Teams complete with screenshots, videos, and metadata.
Project Management Tools Sync feedback with <a href="https://userback.io/feature/integrations/">12+ tools</a> like Jira, ClickUp, and Asana to track and resolve issues faster.
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Zapier Automation Connect Userback to thousands of apps with no-code automation.
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Customer Support Tools Sync feedback with Intercom and Zendesk to enhance customer support and response efficiency.
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REST API Integrate Userback seamlessly with your existing systems with the <a href="https://docs.userback.io/reference/overview">REST API</a>. Popular
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Webhooks Send real-time feedback data to any app or service.
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Account, Security and Support
GDPR and CCPA Ready Userback meets <a href="https://userback.io/userback-gdpr/">GDPR</a> and CCPA standards for data security and privacy.
Custom Workspace Domain Customize your workspace domain to align with your brand.
Team Member Roles Assign specific roles to team members and grant access to specific projects.
Team Comment Controls Restrict certain team members (like your developers) to making internal comments only.
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Single Sign-On (SSO) Streamline access by allowing your team to log in securely with SSO. Minimum 25 seats required.
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hCaptcha Prevent spam and bot activity with hCaptcha’s enhanced verification system.
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Premium Support Get priority access to our support team for faster resolutions and expert assistance.
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SOC 2 Report Ensure enterprise security with a SOC 2 report available on request.
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Discounted Access for Changemakers
Startup
Here at Userback, we love supporting startups and helping them grow. If you’re a startup, you can apply to get 25% off all plans for your first year.
Education
Userback is proud to support the education community. If you’re with a school, university, or other learning institution, you can get 25% off your first year.
Charity
We love backing those who make a difference! If you’re a registered charity, you can apply to receive 25% off your first year with Userback.
Frequently asked questions
Yes! All Userback plans — including Free, Team, Business, and Business Plus — let you collect unlimited feedback from your users. There are no caps on the number of feedback items you can receive, so you’re free to gather as much insight as you need to improve your product.
Feedback Availability refers to how long your collected feedback is available to view in your Userback account. While all plans let you collect unlimited feedback, the Free plan only lets you view feedback for 7 days. After 7 days, the feedback becomes locked, meaning you won’t be able to view or act on it unless you upgrade to a paid plan. Paid plans (Team, Business, and Business Plus) offer unlimited feedback availability.
In Userback, a seat refers to one team member with access to your account. In other words, someone who can log in to view, manage, or act on feedback. This includes roles like product managers, developers, and customer support. Seats are only needed for internal users. Customers or end-users who submit feedback do not require a seat. Pricing is based on the number of seats, and you can add or remove them anytime from your account settings.
All Userback accounts are billed in USD and are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and we do NOT charge any transaction fees.
Sessions that are linked to feedback do not have a retention period. For these sessions, they will always be available to watch as long as the related feedback still exists in your account.
Sessions that are not linked to feedback do have a retention period of 12 months.
Absolutely! Simply reach out to us here anytime to schedule a demo. You can also contact us by email at contact@userback.io or use the chat on our website.