10 fixes for bug fixing

With Userback it’s easy for users to create standardized bug reports — along with feature requests and general feedback — ‘on the fly’ without leaving your app.

No more sifting through random emails, recalling distant phone conversations, or sorting notes and scribbles to understand what a user was trying to say.

Simply replace disconnected platforms with a single consolidated all-in-one solution.

Userback removes any ambiguity and subjectivity from bug reports by automatically capturing contextual information in the background:

• Session Information
• User Data
• Console Logs
• Event Tracking

Pro Tip: Use our JavaScript API to customize data collection to include customer data like account type and ID.

As well as automatically collecting user system and session information, Userback allows users to add screen grabs and video to their bug reports. With video recording the user can record a voiceover of them talking you through what they are doing.

Session Replays record every mouse movement and interaction in the background, so you can see exactly what has happened without having to ask the user.

Userback also allows users to enrich their feedback by annotating screen grabs and videos with scribbles and notes when they’re submitting a bug report.

You can then respond to their comments if you need more information, helping you to fix bugs faster.

You can use Userback on its own, or it can be readily integrated with your existing project management, workflow and communication platforms.

By automating your bug fixing loop within your existing workflows you can significantly shorten developer cycles and get updated products and features to market faster.

It’s probably fair to say that most developers would prefer not to have to communicate with users directly if they can avoid it. Userback allows you to automatically keep users in the loop when they submit a bug report:

• Acknowledge that their report or request has been received;
• Let them know the planned resolution;
• Loop them back in when the necessary updates have been made.

If you have a number of issues to resolve it can be hard to know where to start or where to focus your time and effort.

With Userback’s Feedback Portal you can give your user base access to the list of bugs that you are planning to resolve. They can vote on what is most important to them, so you know what matters most and which bugs to first.

When it comes to scheduling bug fixes, the additional context and information provided through Userback allows for more accurate estimates of effort (story points) and decreases the risk of timelines and budgets getting blown out.

It’s also easy to assign the task to a developer and Userback streamlines the communication loop as the work is being done, so that everyone knows where things are at.

Once the issue has been resolved you can use Userback’s Feedback Portal to share updates and status changes with your community with zero effort and make sure their feedback has been addressed.

This helps to build user engagement in the future of your product.

Getting started couldn’t be easier. You can set up an automated user feedback loop for bug fixing in minutes. Simply drop the feedback widget into your site or app.