User Surveys
Collect actionable insights with user surveys
Design customizable surveys to gather real-time feedback from your users. Capture insights, measure satisfaction, and make informed product decisions with ease.
Join over 20,000 teams collecting more insights with Userback and user surveys
Flexible user surveys.
Target specific users directly in-app, on any website, or via a shareable link across mobile, email and more.
Survey response rate
Survey launch time
Customizable surveys
Tailored to your needs
Whether you’re gathering customer satisfaction ratings, feature requests, or general feedback, the surveys are fully customizable to match your specific goals.
- Started quickly with templates for NPS, CSAT and more.
- Easily embed surveys into your website or app.
Capture targeted insights
Trigger user surveys
Show surveys at crucial moments in the user journey to gather actionable feedback when it matters most.
- Increase response rates with advanced targeting options.
- Run multiple surveys in a single tool for faster insights.
Instantly understand users
Watch session replays
Unlock the ‘why’ behind survey responses and capture all the context you need to understand your users.
- Capture metadata and Session Replays with each survey response.
- Combine surveys and feedback for a complete picture of each user.
What are User Surveys?
User Surveys are in-app feedback collection tools for measuring user satisfaction through NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), and custom questions. Surveys deploy within applications, embed on websites, or share via links. User segment targeting ensures the right questions reach the right users at the right time.
What It Does
Creates NPS, CSAT, CES, and custom surveys using professionally designed templates or a custom builder. Deploys surveys in-app, embeds on websites, or distributes via shareable links. Targets specific user segments based on attributes like plan type or usage. Collects responses in the feedback management dashboard alongside other feedback types.
Key Benefit
Teams measure user sentiment continuously without switching tools. In-app surveys capture feedback at the moment of experience, improving response rates and accuracy. All survey responses live alongside bug reports and feature requests for unified feedback management.
Best For
- Running ongoing NPS programs in SaaS applications
- Measuring feature satisfaction after releases
- Collecting CES scores after support interactions
- Targeting surveys to specific user segments
- Gathering qualitative feedback alongside ratings
Userback has reduced the need for confusing back and forth conversations with clients trying to reproduce situations, so developers can fix issues faster.
Userback is the bridge between our product and our users. It's not just a tool — it's an extension of our commitment to our customers.
I absolutely love Userback! It’s been a real game-changer for how we collect feedback and interact with our users.
Frequently asked questions
User surveys are tools used to collect feedback from users regarding their experiences, preferences, and satisfaction levels with a product or service. They are important because they provide valuable insights that help businesses understand user needs, improve products, enhance customer satisfaction, and drive strategic decisions.
Creating effective user surveys with Userback is simple and intuitive. You can design customized surveys by selecting various question types (multiple choice, open-ended, rating scales) to gather specific feedback. Additionally, you can target surveys to different user segments, ensuring that you collect relevant insights that inform product development and marketing strategies.
Best practices for conducting user surveys include keeping questions clear and concise, limiting the survey length to maintain user engagement, and offering incentives for completion. It’s also crucial to analyze the collected data thoroughly to identify trends and actionable insights, enabling you to make data-driven decisions that enhance user experience and satisfaction.
Get started with Userback today!
Start conducting user surveys right away, with a quick and easy set-up.