AI-Powered Feedback Widget
Collect user feedback with intelligence
Capture feedback that's automatically categorized, titled, and organized. No extra work for users or teams.
Join over 20,000 teams collecting more insights with Userback’s feedback widget
Actionable feedback with your in-app feedback widget.
Instantly turn contextual feedback into actionable insights.
Feedback management
Feedback closure rate
Unlock the power of real-time user feedback
Collect smarter feedback
AI automatically organizes
Users submit feedback naturally while AI categorizes it as bugs, ideas, or feedback, detects sentiment, and creates clear titles. Multiple feedback types, zero manual sorting required.
- Capture session replays with each feedback submission.
- Add User Identification and capture rich metadata alongside AI insights.
Beyond feedback collection
Embed your Feature Portal
Transform your widget into an engagement hub. Embed your Feature Portal, roadmap, announcements, or custom links. One widget, multiple touch-points for user interaction.
- Let users draw on the screen, add comments, record videos and more.
- Embed your Feature Portal directly, plus add your logo and colors for a fully branded experience.
Act on feedback faster
From AI insights to team action
AI-organized feedback flows directly to your team with context intact. Automatic categorization, sentiment analysis, and clear titles accelerate resolution workflows.
- Sync AI-categorized feedback with your existing tools via powerful Integrations.
- Create automated workflows that leverage AI insights for faster feedback management.
What is a Feedback Widget?
A feedback widget is an AI-powered feedback collection tool that allows Product Managers and SaaS teams to capture in-app user feedback with automatic categorization. It reduces feedback management time by 70% by using AI to organize submissions as bugs, ideas, or general feedback, detect sentiment, and create descriptive titles — eliminating manual sorting entirely.
What It Does
Embeds directly in your website or app, allowing users to submit feedback in their own words. AI automatically categorizes each submission, detects sentiment, and creates clear titles. Captures session replays, console logs, and user metadata with every feedback submission for complete context.
Key Benefit
Teams resolve issues 2X faster with AI-organized feedback that flows directly to existing tools. Automatic categorization and sentiment analysis accelerate workflows, while session replays eliminate back-and-forth communication about reproducing bugs.
Best For
- Collecting in-app feedback from SaaS users
- Capturing visual bug reports with session context
- Product teams prioritizing feature requests
- QA teams tracking user-reported issues
- Customer success teams monitoring user sentiment
Popular Feedback Templates
Userback is the bridge between our product and our users. It's not just a tool — it's an extension of our commitment to our customers.
Frequently asked questions
An AI-Powered Feedback Widget is embedded in your website or app, allowing users to submit feedback in their own words. Our AI automatically categorizes submissions as bugs, ideas, or feedback, detects sentiment, and creates descriptive titles – eliminating manual sorting and making feedback instantly actionable for product teams.
An AI-powered widget makes feedback effortless for users and organized for teams. Users submit feedback naturally without forms, while AI handles categorization and analysis automatically. This streamlined process increases feedback volume, accelerates issue resolution, and improves user satisfaction through faster responses.
Userback’s widget offers extensive customization options including colors, fonts, and styles to match your brand identity. Beyond visual customization, embed your Ideas Portal, roadmap, or announcements directly in the widget for a fully branded user engagement experience.
When users submit feedback, our AI analyzes their text behind the scenes to automatically categorize it as bugs, ideas, or general feedback. It also detects sentiment and creates descriptive titles. This happens after submission across multiple languages, requiring no extra effort from users or manual work from your team.
Get started with Userback today!
Start creating your own AI-powered feedback widget, with a quick and easy set-up.