Supersonic transformed QA with faster, smarter feedback

About Supersonic

Supersonic is a digital agency specializing in web design and marketing services tailored specifically for landscaping businesses. With a focus on high-converting websites, SEO, and Google Ads management, Supersonic helps landscapers grow faster and smarter. From the first conversation to launch day and beyond, the company delivers a 5-star experience that builds long-term partnerships.

The Business Challenge

Before adopting Userback, Supersonic struggled with several key challenges that impacted their workflow and client satisfaction. Quality assurance (QA) was a major pain point, with bugs and visual issues often slipping through the cracks before websites were presented to clients. The project management process also suffered, as collecting and implementing client changes required lengthy meetings, scattered screenshots, and tedious manual note-taking. The entire feedback process was inefficient and often caused delays in project launches.

Some clients took months to provide feedback before we could launch their websites. They felt like they had to compile a massive Google Doc full of screenshots and instructions, which made the task so overwhelming that it created paralysis.

The Userback Solution

Supersonic discovered Userback through a simple Google search and was immediately impressed by the:

• Intuitive user interface
• Visual feedback features
• Affordable pricing
• Flexible integration capabilities
• Advanced feedback widget customization

Implementation

Userback was easy to implement, and the team quickly integrated it into both client facing and internal workflows.

To fit seamlessly into their workflow, Supersonic integrates Userback with Monday.com and Zoho, using Zoho Flow to automate feedback routing and task management.

One feature they particularly love is the ability to hide the feedback widget from public view. By placing a small  icon in the website footer, only clients can trigger the feedback form — ensuring privacy without compromising usability.

Today, Userback is used across Supersonic’s entire team — from QA and web design to the SEO and Google Ads teams.

Supersonic’s Results With Userback

Stronger QA

The team captures 9x more quality assurance issues before the client ever sees the demo, resulting in smoother reviews and fewer surprises.

Quicker Resolution

Most feedback tickets are now resolved within 24–48 hours, which is a big improvement from the previous average of 7 days.

Client Satisfaction

Clients feel more confident and in control during the feedback process, which supports Supersonic’s commitment to exceptional service.