Feedback Management 
Screen Annotation 
Session Replay 
Feedback Widget 
About RCC Graphic Designs
With over 15 years’ experience of designing websites and working with clients, the team at RCC Graphic Designs knows how integral the feedback process is to keeping clients happy and delivering projects on time.
The Business Challenge
With clients ranging from local small businesses to other design agencies, RCC Graphic Designs needed a feedback tool that was both intuitive and robust. On one hand, collecting client feedback needed to be easy enough for even the least tech-savvy user. Yet it also needed to be flexible enough to integrate seamlessly within the workflows of other design agencies.
Clients had no easy way to give feedback on their design projects.
The Userback Solution
After reviewing different annotation tools, RCC Graphic Designs chose Userback as their visual feedback tool of choice. RCC Graphic Designs were particularly impressed with how easy it was for clients to use and give high-quality feedback.
There was no real learning curve to speak of and even the least tech-savvy clients picked it up without any need for help. From there, RCCGD has never looked back.
“Before Userback, we tried other online tools and found their UI/UX to be lacking. It really confused our clients and reflected poorly on our business.
Userback now plays an integral part in the feedback process of client design projects. They now add Userback to their clients’ websites so their visitors can provide visual feedback, report bugs and raise usability issues.
The Results for RCC Graphic Design
Faster Feedback
Client feedback is now captured in real time, reducing delays and speeding up response times.
Efficient Workflows
Centralized, visual feedback has streamlined processes to reduce manual steps and boost productivity.
Happier Customers
With quicker delivery of projects, customer satisfaction has noticeably increased.
