How Big Budda Boom Transformed Feedback Management with Userback

About Big Budda Boom

Big Budda Boom is a multimedia and design studio that offers a full range of creative, event and multimedia services.

With a promise to deliver quality, cost-effective results that are both on time and on budget, the team works hard to communicate with customers and respond quickly to their feedback.

The Business Challenge

With no customer feedback tool to collect and manage feedback in one place, Big Budda Boom relied on email chains and Microsoft Word docs to keep track of client feedback. It was very difficult to know the status of client’s feedback, or even know which team member was supposed to be handling it.

Plus a reliance on email made it very difficult for clients to give contextual feedback on different types of media like audio, video, and graphic designs. The feedback process was very time-consuming and often required multiple interactions before the team felt confident that they understood exactly what clients meant.

The Userback Solution

For each client project, Big Budda Boom relies on Userback feedback to collect and manage client insights. Userback simplifies the whole process by giving clients a user-friendly way to provide contextual feedback directly on the page.

Userback feedback, Big Budda Boom no longer do clients to write lengthy emails and struggle to explain what they mean. Now they just use their mouse to point and click, and then add comments directly in their browser, whether it’s for a video, graphic design, or a webpage.

Once feedback is received, the right team member gets notified and is able to quickly view their client’s feedback. By assigning tasks and ask managing all client feedback within Userback, the whole team is
running more efficiently as they can quickly see the tasks assigned to them, along with the status of each client feedback. So it’s really easy to move through feedback, assign tasks and see what’s left to do.