"I absolutely love Userback! It's been a game-changer for how we collect feedback and interact with our users."

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Userback vs Hotjar

Meet the all-in-one solution for cross-team feedback management.

Collect and manage user feedback in a single tool for faster response times and happier customers.

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Why companies choose Userback

Sounds good, but I have questions about Userback vs Hotjar

What if we're already using Hotjar?

That’s great! If you’re already familiar with collecting feedback or bug reports, switching to Userback will feel like a natural upgrade. With Userback, you get a highly customizable solution that’s more intuitive, feature-rich, and designed to streamline your workflow. Don’t just take our word for it though. Get started with a free trial and see how Userback delivers a smoother ride for your team.

What if we're already using Hotjar?

Can Userback scale with our growth?

Absolutely! Whether you’re a small team just starting out or an enterprise handling large volumes of feedback, Userback is built to grow with you. Our flexible plans, integrations with tools like Jira and Slack, and advanced features like automation, tagging, and filtering ensure that you’ll always have the tools you need to stay efficient as your business scales.

Can Userback scale with our growth?

Is switching to Userback complicated?

Not at all. We’ve made it easy to get started with Userback, whether you’re migrating from another tool or starting fresh. Our onboarding resources, including step-by-step guides and a dedicated support team, ensure a seamless transition. You can even integrate Userback with your existing tools on day one to keep your workflows consistent and uninterrupted.

Is switching to Userback complicated?

How does Userback compare to Hotjar?

Expected features for a user feedback tool Feedback widgets, annotated screenshots, user surveys, and feature portals. Integrate with 3rd party tools and collaborate with users. All the bare minimums for respected feedback tools!
Feedback bursting with context Session replays, detailed browser information, console logs, and user data. Get the full story with every feedback and survey to quickly understand issues and resolve them 10x faster.
Faster time to value Easily install Userback to your site and achieve boosts in productivity, efficiency, and collaboration across your entire team. Get up and running within minutes - not days!
Platform built for your entire team Feedback automation, due dates, custom workflows, and 2-way smart sync with integrated tools. Userback streamlines feedback between your users and internal teams.
Customer success Award winning support and industry leading response times. You'll always feel valued every time you interact with us.
Trusted partner With SOC 2 Type 2 certification, Userback is committed to delivering a secure and stable product regardless of how much you pay.
Enterprise value, small business budget Get access to core features usually only found on enterprise plans. At Userback, we believe that even though feedback is priceless, it shouldn't cost you an arm and a leg.
100% GDPR and CCPA compliant With over 20,000 customers worldwide, we take global privacy laws very seriously. Don't let others fool you. Your customer data is safe with Userback!
I absolutely love Userback! It’s been a real game-changer for how we collect feedback and interact with our users.

David Kaufmann

CEO & FounderSEOcrawl

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Userback is the bridge between our product and our users. It's not just a tool — it's an extension of our commitment to our customers.

Ash Bettridge

Founder & CEOMatilda Workspace

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Userback has reduced the need for confusing back and forth conversations with clients trying to reproduce situations, so developers can fix issues faster.

Eric Ressler

FounderCosmic

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Ready to build better products with the #1 Hotjar alternative?

Get started free with Userback today!